Terms and Conditions

Last updated: October 5, 2026

1. Provider and scope

These terms govern the contract between you and Bai Xu (sole proprietorship, trading as "Cozzify"), Bai Xu, c/o POSTFLEX PFX-008-567, Emsdettener Straße 10, 48268 Greven, Germany ("we", "us"). They apply to use of the Cozzify online service (https://cozzify.app) and to purchases of digital content (credits) via our website or iOS app. Website payments use Paddle; App Store in-app purchases use Apple.

2. Service description

Cozzify uses AI to analyse photos of a room that you upload and provides suggestions for making the room feel cosier (an "diagnosis"). New accounts receive two free written diagnoses. One purchased credit includes a written diagnosis and one AI-generated redesigned image for the same room, or adds that image to an existing free diagnosis. The image included with a paid diagnosis does not consume an additional credit. Credit packs are one-time purchases with no subscription.

AI outputs are provided for inspiration and do not replace professional advice (interior design, structural engineering, electrical, fire safety, etc.). They may be incomplete or inaccurate.

3. Conclusion of contract

In the iOS app, purchases are confirmed through Apple's purchase sheet. Apple's applicable media-services and App Store terms govern that checkout, payment and refund process. The Paddle checkout terms below apply to website purchases.

The display of credit packs on our website is not a binding offer but an invitation to make an offer. By clicking the pay button in the Paddle checkout you make a binding offer to purchase the displayed pack. The contract is concluded when Paddle confirms the payment. You can correct input errors in the checkout before submitting.

The contract languages are English and German. We do not store the contract text (these terms together with your order data) in a way that is permanently accessible to you; you will receive an order confirmation by email from Paddle, which you should keep for your records.

4. Prices, taxes and payment

Website prices are shown in euros and include any applicable VAT. App Store prices are displayed by Apple in your storefront's currency; the final price and applicable taxes are shown before confirmation. Because Paddle acts as our Merchant of Record, Paddle calculates and collects the consumption tax (VAT / sales tax / GST) applicable in the buyer's country and shows it separately on the invoice it issues. Our German VAT identification number is DE459892016; EU business buyers who provide a valid VAT ID at checkout are invoiced under the reverse-charge procedure where applicable.

The order process runs through our online reseller Paddle.com. Paddle.com is the Merchant of Record (contracting partner) for website payment processing, handles customer service related to payments and processes refunds. Payment, invoicing, tax and cancellation conditions are additionally governed by Paddle's Buyer Terms.

5. Right of withdrawal for consumers

For App Store purchases, request an eligible refund from Apple at reportaproblem.apple.com. Cozzify cannot initiate a Paddle refund for an Apple purchase. Apple's applicable terms and mandatory consumer rights apply; the website refund process described below is for Paddle purchases.

Consumers in the EU have a 14-day right of withdrawal. We deliberately do not ask you at checkout to consent to immediate contract performance with the consequent loss of your right of withdrawal — your right of withdrawal therefore remains in place even after you have used purchased credits. Details and the model withdrawal form are set out in our Right of Withdrawal page.

6. Acceptable use

You may not use the service in particular to:

pursue illegal, fraudulent or harmful purposes;
upload content that infringes third-party rights (in particular copyright, personality or trademark rights);
upload illegal content, including content depicting minors in unsafe situations;
impair the security, integrity or performance of the service (e.g. through scraping, probing, malware, circumventing limits);
manipulate or extract underlying AI prompts or models ("jailbreaking").

You are responsible for the content you upload and warrant that you hold all required rights. We may remove content, restrict outputs or suspend accounts where a violation occurs or we reasonably believe one has occurred.

7. Account

You must keep your credentials confidential and are responsible for all activity under your account. You will provide truthful information and keep it up to date.

8. Intellectual property

All rights to the software, brand and documentation of the service remain with us or our licensors. You grant us a non-exclusive, non-transferable right to store and process content you upload solely for the purpose of providing and improving the service.

9. Availability and warranty

We aim for high availability but do not owe uninterrupted or error-free provision. Statutory warranty rights for consumers purchasing digital products (§§ 327 ff. BGB) remain unaffected.

10. Liability

We are liable without limitation for intent and gross negligence, for damages from injury to life, body or health, and under the German Product Liability Act. For simple negligence we are only liable for breach of material contractual obligations (cardinal duties); in such cases liability is limited to damages typically foreseeable for this type of contract. All other liability is excluded.

11. Suspension and termination

We may suspend access or terminate the contract, in particular for material breaches of duty, payment default or significant security or fraud risks. You may stop using the service at any time and delete your account from My Account.

12. Changes to these terms

We may amend these terms where there is a valid reason (e.g. changes in law or to the service) and you are not unreasonably disadvantaged as a result. We will notify you of material changes by email or in the service.

13. Dispute resolution

European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14. Applicable law, jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection rules of the country in which the consumer has their habitual residence remain unaffected.